Risk Training Programs to Support You and Your Team to Better Discern Risk
Many risk and safety programs focus on risk control and elimination. At Dolphyn, we believe that ‘risk makes sense’ and it is necessary for people and organisations to learn, mature and grow.
Dolphyn offers a range of risk training programs that will support you and your team to be able to better discern risk. Our Psychology, Risk, Observation and Culture, Conversation Competency Training (or PROACT©) program provides the foundations for organisations to better understand how risk is more than just about understanding objects and physical hazards. PROACT© is made up of three basic modules:
- Safety Conversations and Observations©
- Advanced Hazard Identification©
- Your Talk Matters©
Details about each of these programs is outlined below.
*The PROACT program is used with permission of Human Dymensions
Safety Observations and Conversations Program©
The Safety Observations and Conversations Program© is one of our foundational risk training programs. It targets the new frontier in risk and safety ie. the culture and psychology of risk and safety in organisations. The culture and psychology of risk is about the way things are done on site, the key drivers, attitudes, beliefs and perceptions as they determine behaviour and the way in which groups set norms for safety on site.
This program looks at the way perception, motivation, recognition, sensemaking, mindfulness and personality type all condition the development of hazard and risk assessment. The program is highly interactive, practical and down to earth so that participants leave the training with a new found enthusiasm to engage with others in safety conversations.
Participants leave the training knowing that too much confidence is placed in “common sense” and self-perception and that this is not useful when discerning risk. The training generates a new awareness which accepts the importance of observing self and others in a supportive and non- punishing way through conducting safety conversations with skill and a non-defensive approach.
Advanced Hazard Identification©
The Advanced Hazard Identification Program© is one of our risk training programs that extends knowledge about physical hazard identification that is included in many traditional safety programs to include:
- Primary Hazard Identification: compliance to physical standards, safety legislation, expectations of regulations and hazard controls.
- Secondary Hazard Identification: the fundamentals of human factors in safety, mindfulness, sensemaking, communications, consequences, dissonance and risk trade off.
- Tertiary Hazard Identification: hidden factors at work, attitudes, values and group dynamics, risk homestasis and organisational interventions.
Participants develop a strong appreciation of the complexity of hazard assessment through this Program.
The Program extends participants to understand risk complexity and develop practical interventions and systems for addressing human factors at work.
The Program provides field experience opportunity to practice hazard and risk assessment using digital, graphical, cartographical, verbal and written assessments.
‘Your Talk Matters’ Program©
The Your Talk Matters© is one of Dolphyn’s risk training programs that introduces the key issues of cultural language (discourse), artefacts (signage, policy, forms, bureaucracy, systems, visible tools) and embedded attitudes evidenced in how people engage others about risk. The program includes extensive support coaching in situ and support micro training.
Classroom training is then followed up with 1:1 and small group coaching in the field with you and your team because we know that the more practice that people have, the better skills they will develop.
The Your Talk Matters© program continues the learning journey (started in another of our risk training programs, Safety Observations & Conversations and Advanced Hazard Identification©) about perceptions, culture and risk by understanding how the priming and framing of our language can trigger and shape our thoughts. The program also explores how symbols and artefacts can confuse people and how mixed messages breed a destructive sub-culture of scepticism, cynicism, negativity and fatalism. Participants learn about being purposeful in their conversations and how effective planning is critical for understanding the purpose and ethos of what is being communicated.