Dolphyn Newsletter # 4 – The Learning Adventure Continues
Learning to Embrace Ambiguity
“Organisations, despite their apparent preoccupation with facts, numbers, objectivity, concreteness and accountability, are in fact saturated with subjectivity, abstraction, guesses, making do, invention and arbitrariness, just like the rest of us”
Karl E. Weick (1969, p.5)
One of the things that stands out in our study of social psychology as it applies to dealing with risk, is that while people crave certainty, clarity and clear process, the world is full of grey, of ‘messiness’ and ambiguity. When leaders and organisations learn about, and can get their head around this, we can begin to understand that despite the best planning, the best processes (both of which are needed) and no matter the amount of regulation, things will not always go to plan.
We know that risk is about uncertainty. We also know that ‘the unexpected’ will always occur. Perhaps then, it is those organisations who focus on learning, who are adaptable and who seek to understand people that will work towards what Karl Wick refers to as a High Reliability Organisation.
In this edition of Dolplyn’s Newsletter, we share stories, research, learning and look at different ways to explore and understand risk. We hope you enjoy sharing in our learning adventure.