A Small Change and ‘Y’ it Matters?

A Small Change and ‘Y’ it Matters?

Perhaps one of my most important discoveries during the ‘learning adventure’ of the past few years, is of how much I don’t know.

This is despite participating in formal studies, working full-time in the field I studied, sharing in relationships with people, being a Father of a (now) teenager and writing a book, all of which helped me to learn a lot; yet still there is much I do not know. This creates a feeling of excitement as I think about the further learning that (I hope) lies ahead of me.

This is because I find learning both liberating and energising. Especially as I seek to better understand people and how we make decisions and judgments about risk.

However, there are also challenges that arise when we learn and subsequently come to a feeling of ‘knowing’; it can ‘do something to us‘. I used to suggest that; ‘it’s knowing Y that matters‘, however I now ask; is it, and also what is it that ‘knowing’ may do to us?

These are the questions that I explore in this piece.

Throughout my life, but in particular over the past few years, I’ve come to realise that one of the key dilemmas that comes about when we have a feeling of ‘knowing’ something, is that while it helps us in learning, paradoxically it may also hinder it. That is, could a feeling of ‘knowing’ also bring with it the idea that we no longer need to explore, ponder, reflect and seek to understand? Do we then stop asking questions and seeking to learn?

Is it our struggle with this paradox that means that we can so easily be seduced into the methods of ‘knowing’ through reductionism?

After all, it does seem much easier to understand ‘pieces’ or ‘bits’ rather than the ‘whole’, which is more convoluted, challenging, often contradictory and complex. This is why it is important to understand the ‘methodology‘ that drives our desire to ‘know’. So why is this critical for learning and in dealing with risk?

If our worldview is focused simply on ‘knowing’, rather than continually questioning and thinking critically, then we may well struggle to deal with risk. This is especially the case if we fall for the trap that we believe that we know all that there is to know, or more commonly; all we need to know.

If our goal is to better understand people and to deal with risk, isn’t it crucial that we develop more critical thinking, continue to be skeptical of those things that we seem to know, and be free to ask questions?

Risk is about uncertainty, isn’t it? It is not a fixed, binary or always objective topic. It is understood differently by different people. It relies on hope, chance and faith, none of which can always be viewed through an objective or logical lens. We could easily be tempted into thinking that our ‘knowing’ is a fixed idea or state where once we know something, that’s it, we know it, no further action required. However, if we want to ‘know’ more about risk (uncertainty), don’t we need to be continually evaluating, reflecting, learning and questioning.

I wonder if it would be better for me to suggest that ‘it’s asking Y that matters‘?

Having said this, I do understand and accept that we cannot always resist the very seductive and appealing nature of ‘knowing’ through the lens of reductionism. Humans (me included), often have strong desires to want to break things down in order to understand (‘know’). But is this going to help us develop a better understanding of risk?

The irony is not lost on me that I am writing a piece about ‘knowing’ that in many ways suggests that I ‘know’ about ‘knowing’; I find it terribly challenging to escape. Perhaps it is by trying to describe it through words that is the real challenge? Maybe that is a topic for a whole separate piece.

Maybe it would be best to finish by reflecting on the words of Carl Jung who notes in his book The Undiscovered Self (1990):

“If I want to understand an individual human being, I must lay aside all scientific knowledge of the average man and discard all theories in order to adopt a completely new and unprejudiced attitude. I can only approach the tasks of understanding (sic) with a free and open mind, whereas knowledge (sic) of a man, or insight into human character, presupposes all sorts of knowledge about mankind in general.”

Jung (1990, p. 6)

Maybe Jung, through this supposition provides us with further fodder for reflection on the topic of ‘knowing’ and learning?

A Change Was Needed…

Reflecting on this point myself over the past few days while in conversation with a few close friends has had an impact on how I think on the topic. This caused me to be less concerned with ‘knowing’ and instead more interested with questions. It sparked a small, but what I feel is significant, change at Dolphyn.

Primed with the above thoughts, can you pick it?

Share Your Thoughts for a Chance to Win…

If you can spot the change and you would like to offer a comment or thought on it, and/or on the topic of knowing and learning, (either by commenting below, or to me directly at [email protected]), I’m offering three copies of my book Social Sensemaking to the three thoughts offered that I enjoy the most.

To spark some thoughts, here is some feedback from one of my closest and critical friends:

“One thing I don’t like about these statements is that it emphasises only one part of the learning process (or praxis/critical consciousness as Friere termed it). 

We need to identify the issue and try to understand why its important; this is where asking and critical thinking is important. But without action and reflection (leading back to identification) we haven’t created change and the learning process is incomplete.

I know we can’t make logos perfect (they are just a form of model after all) and this one is way better than most of the shit out there and leads to some great conversations, but that is where my thoughts go when I see it.

I wonder what else we are missing and over or de-emphasising when we are creating these logos, phrases and models? Is it even important to know?

Do you have a thought on ‘knowing’ that you’d like to share?

PS: One final note that I’d like to make about the minor change that I have made. I acknowledge that slogans in themselves are the result of being seduced by reductionism. It seems  breaking down all of my thoughts and ideas on the work I do down to one phrase is a classic example of how easily I can be seduced into it, even after writing an article warning of it! Yet I still did it. I guess I will have to continue to ask myself Y…


Social Sensemaking – Book Launch Dates & Venues Confirmed

Social Sensemaking – Book Launch Dates & Venues Confirmed

Human beings have long been fascinated with the question of ‘why we do what we do?’. For some, the desire to understand this becomes a lifelong quest. For me, it was a fascination with this question that lead me to commence a ‘learning adventure’ to better understand people and risk. It is my reflection of this ‘adventure’ that I share in this book. That is, how we make sense of risk through a means that I’ve coined Social Sensemaking©.

I am now pleased to announce that the dates and venues for the launch of Social Sensemaking have been confirmed and are outlined below. If you would like to attend one of the events, simply click on the RSVP link. We would like to confirm numbers for each event as soon as possible so that we can make arrangements for catering.

Dates and venues are:

  • Brisbane Thursday 10th November – The Brisbane launch will coincide with the three day SEEK (Event Investigation) Program that will be facilitated by Dr Rob Long, who will also launch the book. Those attending this event will also get the chance to meet with my long-time friend and supporter Dave Collins. You can RSVP for the Brisbane Launch HERE
  • Sydney Thursday 17th November – The Sydney launch will be held at the Eden Gardens Nursery at Macquarie Park. Good friends and supporter’s Dr Rob Long and Gab Carlton will launch the book in Sydney. You can RSVP for the Sydney Launch HERE
  • Adelaide Tuesday 22nd November – The Adelaide launch will be held during the ‘opening drinks’ of the Annual Conference of the Society of Risk Analysis (SRA) and is open to anyone to attend. The launch will be led by local Adelaide based risk expert Matthew Thorne with Naomi Cogger, BSc(Hons), PhD Senior Lecturer Epidemiology from Massey University in New Zealand, providing a critique of the book.  There will also be an opportunity to meet many Members of the SRA including President-elect Associate Professor Kirrilly Thompson. Attendees will be able to join the SRA during this event. You can RSVP for the Adelaide Launch HERE
  • Newcastle Tuesday 29th November – The Newcastle launch will be held at the office of Lifeline Hunter Central Coast. The book will be launched by the CEO of Lifeline Hunter Central Coast, Gillian Summers and all profits from books sold at this event will be donated to Lifeline Hunter Central Coast. You can RSVP for the Newcastle Launch HERE

Copies of the book will be available for purchase at each of the launches and Rob would be delighted to sign them for you on the night.

If you can’t attend one of the launch events in person but would still like to buy the book, you can do that here – https://dolphyn.com.au/news/books/

We hope to see you at one of the launch events.


Robert Sams

Email:                      [email protected]

Web:                        www.dolphyn.com.au

Book:                        Social Sensemaking – Click HERE to Order

Social Sensemaking Logo

Disrupting the Methodology of Safety

Disrupting the Methodology of Safety

There seems a real focus at the moment on finding better and ‘different’ ways (or methods) to ‘do’ Safety; both in organisations and for those working in the field. There is a lot of good discussion happening and in particular, it is positive to note that much more attention seems to be focused on a greater understanding of people and why we do what we do. Disruption is the buzz word, and in this piece I ponder what it is that we should really be disrupting.

To begin, I do consider a greater focus on understanding people as a step in a better direction (rather than a direction of fear, blame and punitive measures), however, it is also a path that we need to tread down carefully and cautiously.

So why do I suggest care and caution; surely any different ‘method’ we develop that focuses more on people is good (and better), right?

While it is hard to argue with this on face value, the question that comes to mind as I reflect on this, is of what a search for a new and/or different ‘method’ will achieve, without a corresponding challenge and disruption of the predominant ‘methodologies’ (worldviews) that seem to dominate in Safety?

Do we need to be cautious not to get trapped in the especially seductive appeal of new techniques, tools and gizmos (all ‘methods’) and instead, really challenge ourselves to ‘disrupt’ and question the predominantly ‘engineering’ and ‘fixing focused’ methodologies that seem to lead our current approach to Safety?

This is the question that I would like to explore here and I will do this through a story about a recent experience.

Read the full article first published HERE

100 Books Sold in Week One

New Book – Social Sensemaking


This book, and the idea itself of Social Sensemaking©, was born from a search for a more humanistic approach and methodology to supporting people to deal with risk. That is because in order to make sense of risk, we need to commune and converse with others; it is a social activity.

The book is written in the form of a ‘reflective journal’; it is not a text or a report on formal research. Instead, it is a collaboration of stories and experiences in how we make sense of decisions and judgments; particularly about risk. It questions the traditional controlling and dictating methods that can be too easily adopted by the Risk, Safety and HR fields, and offers ideas that are more ‘humanising’.

We invite you to join in the ‘learning adventure’ shared in the book – you can order your copy now.


Here is what people are saying about the book:

Social Sensemaking fills a critical gap in the risk and safety professions in that it provides a different, more humanistic perspective on how to deal with people, our most precious resource. Rob does a great job balancing very technical, sometimes sensitive topics, but in a way that is approachable and practical. These ideas are powerful and have great potential to make positive change in any organization.

We were thrilled to read the review by Rob Long after his first reading of the book.

Rob notes; “How timely then is this book as it brings fresh and invigorating insight into the challenges of risk.” and; “The first thing that this book does is model its own message. It is a book of humble enquiry and narrative about discovery, learning and maturing. Rob Sams has articulated his journey very well and provides a structure and style that allows the reader to join in that journey.

You can read the full review for yourself HERE.

I love the idea of a reflective journal; this fits so well with both Rob’s style and the intention of the book in being one that inspires people on their own ‘adventure’ as Rob calls it.

I have learned that life and people can be challenging to understand; as Rob says, we are grey, messy and at times perplexing creatures, and our decisions and responses are layered and complex and nuanced.  It can be hard to make sense of things. That is where this book provides some great insights.

This is a book for anyone interested in learning more about people, about why we do what we do and how we make sense of things – or even whether we need to. I feel most privileged that much of what is written in this book I have experienced firsthand. I have gone on my own journey as a result of my many discussions with Rob, and I look forward to future travels.

Would You Like to Get a Feel for the Book Before Ordering?

To give readers a sense of what the book is about, Chapter One along the Preface and book Index, are available to download now for free. Simply click HERE, or on go to Dolphyn’s ‘Book Page‘.

Chapter One sets the scene for the book with Rob sharing a story about a special mate, Beavo. It is a reflection of a great mate and a fitting story to begin an exploration in better understanding people and how we engage with risk.

Order Your Copy Today

If you’d like to read the book for yourself, you can now order your copy now by clicking on the link below:


Dolphyn Newsletter – July 2016

Dolphyn’s latest Newsletter is out with updates on:

  • Our First Book called Social Sensemaking : a reflective journal, how we make sense of risk. 
  • The launch of Dr Robert Long’s latest book – Risk Conversations : The Law, Social Psychology and Risk
  • An update on Dolphyn’s revised Due Diligence program
  • Information about the upcoming SEEK Program in Melbourne
  • Links to our most popular blogs over the past few months

We’d love to hear your thoughts and feedback, so why not drop us a line at [email protected]

Of if you’d like to learn more about Rob Sams’ first book Social Sensemaking, send us a note and we will put you on our mailing list.

You can read a full copy of the Newsletter HERE

The Power in Silence

The Power in Silence

Effective communication, conversation and consultation are vital in our support of others to learn about, and discern risk. So vital in fact, that if I were asked; “what is the one of the most helpful things that we could do to better support others in dealing with risk? I would certainly include conversations high up on the list.

So this sounds pretty straight forward right? We can better support others simply by striking up more conversations, by chatting with people more, or by having a yarn?

But is it that simple? And, if it is, why do so many of us struggle to do this well?

In this piece, I ponder on how we can make our conversations effective. In particular, I explore the power that silence may play in this.

While it may seem counter-intuitive (particularly for us in the western world), silence can be one of the most impactful, and influential, part of any conversation. If our focus is on others, speaking less and listening more, are critical ingredients in the mix of what makes a conversation effective.

That is, when we direct our attention to what Buber calls, ‘meeting’ people, rather than simply existing with them, this is when we really join in relationship with others. Sometimes it might be what we don’t say that can create ‘meeting’, rather than existing.

Sometimes not responding with answers to questions, or concerns, is the most powerful response. And sometimes, when we allow the space and time for thinking and reflection, this is when others can learn so much.  If we see our role to provide answers and solutions to every problem, perhaps this is one of the things that makes silence in conversation seem counter intuitive, and uncomfortable.

So why can silence be so hard to deal with at times? Why may we find it awkward and distressing? And, why do we so often feel the need to fill the space of silence with words and constant chatter?

I share my reflection on this HERE.

Beware – Hazardous OINTMENT

Beware – Hazardous OINTMENT

One thing that I have become deeply aware of over the past few years is the impact that social arrangements have on us, especially in how we make decisions and judgments about risk.

Many of our decisions and choices are impacted, often through our unconscious, by a multitude of factors from the world around us. However, we can easily be seduced into thinking we are ‘in complete control’ of our decisions,
but are we? We’d probably like to think that we ‘make a choice’ in every decision we make, but do we? We often believe that we are individuals, and our choices and decisions are ours alone, but are they?

These are some of the questions that occupy my time in thinking about decision making in risk.

Our social arrangements and the impact of the environment we live in are so powerful, and critical, in our decision making, it can often be challenging to; first, recognise what arrangements are impacting on us, and secondly, to make sense of them. I suspect that many of us blissfully go about our lives without being very aware of the impact that organisations and cultures (i.e. social arrangements) may be having on how we think and make decisions.

I imagine many organisations similarly struggle to both understand, and deal with, the same challenges.

So why is this?


The Power in Helping

“…at the beginning, every helping relationship is a state of imbalance. The client is one down and therefore vulnerable; the helper is one up and therefore powerful” (p. 35)

Edgar Schein in Helping (2011, p. 35)

I wonder if one of the greatest privileges and opportunities we may have as a human being is to be either the recipient, or giver of, ‘help’.

Being the recipient of help may be as simple as someone picking up something that we’ve dropped on the ground, through to being supported and ‘met’ after the loss of a loved one or during a relationship break up.

The giving of help on the other hand may be to work side by side with someone on a task, through to coaching a work colleague or friend through a challenging situation.

Of course, there are many, many more examples of how help is given or received.

It would seem then that helping would always be a good thing right….. or is it? Could helping someone be a bad thing? Or, are these even the right questions to be considering when contemplating the topic of ‘help’?

As I sit here tonight, thinking and reflecting on the theme of helping, I realise, like most things in life, that there is more to helping than an approach that might consider it as either good or bad. Perhaps, like so many other facets of life, we need to better understand the paradoxical nature of helping? When we consider things from this perspective, we open up a whole new thinking of how helping others may impact on relationships. This may not be obvious if our thinking is limited to the binary method of good and bad.

For example, I wonder if we consider the significant power that can be shifted when a helping relationship is established?

There can be great power in helping others, however, do we also understand, and are we cognisant of how this power may work? Further, do we reflect on how the power in helping may impact on our relationships if it is not considered and respected?

Read the Full Post First Published HERE

What I Learned from Pete’s Ball of Wool

What I Learned from Pete’s Ball of Wool

It was a balmy night in Sydney last Thursday. A good setting to catch up with a friend for dinner and then enjoy a leisurely stroll back to my hotel.

Before you become too concerned and turn off, bare with me as no, this is not my audition for Mills and Boon, nor a story of love and treasured moments….

Or is it….?

This story is about connecting with people living a life without the need for much of the ‘things’ that many of us consider as a sign of success in life. This is also a story of sharing an experience and conversation with a people who, while living a very basic existence in respect of materials, find their wealth in connection and community.

While we can become easily sucked into the commercial offerings that our very capitalist society offers and constantly dangles in front of us, when we can resist this seduction, and strip away our need to conform with societies temptations for wealth and materialism, we can learn so much about what is at the heart of what is important to all humans; meaning and purpose.

Last Thursday night while walking home after dinner, James and I came across the Exodus Foundation Night Van, which;

Each night, this specially-equipped van takes hot food prepared at Loaves and Fishes to Yurong Parkway, Woolloomooloo, near St Mary’s Cathedral.

This service provides a hot dinner to the poor and homeless serving between 150 and 200 people each day, between 7:30 and 8:30pm.

We’d never before had the privilege of spending time meeting with people at ‘the coalface’ like we did last Thursday night. This is a place where life is very different to what I experience daily.

James and I shared in some special conversations as people came and went, enjoying a hearty meal along the way. We were joined in conversation with two particularly special people, Neil and Pete.

Neil is a passionate Case Manager who, while having a story of his own to share about living on the streets, plays a great role of connecting people with all of the services that help them move from being homeless to ‘homed’. Neil was great in conversation and you could tell that his vocation of supporting others suits him just fine. Much better it would seem, than the very miserable life he described when he was a very senior corporate manager with a large corporation.

It was Pete though who really intrigued me.

Pete described that he is currently ‘couch surfing’ and hoped to soon be accepted into public housing, something that he was very proud of. We were chatting for about 5 minutes when Pete did something that caught me by surprise, he pulled out a ball of yellow wool and started knitting what he told me was a child’s blanket. Pete was going ‘hammer and tong’ with this knitting, a skill he told me that his Grandmother shared with him about 10 years ago. He was very good.

I asked who the blanket was for and he told me that he knits for the kids in the Children’s Hospital who’s life was not as good as his. What a humble man.

He told me that he gets the wool from one of two places; either from the Hospital who give him balls in exchange for the blankets or; he buys them from a shop with the money he earns from his part-time job at a fast food chain. He was very proud of his blankets and told me that he does at least five a week and that it was important to him to not get behind on this schedule as people needed the blankets, especially at this time of year as winter nears.

Now for my honesty and learning moment…..

I confess that during my discussion with Pete that I felt for my wallet a few times. I knew that I had some cash in it and I thought on more than one occasion of giving Pete some money and suggesting that he go and purchase some more wool.

What was I thinking? How selfish of me? What would giving money to Pete have meant to him? Pete seems to have things sorted when it comes to getting his wool and I suspect that paradoxically, some stranger, a person who he’d met for around 10 minutes, offering money may not add to Pete’s purpose and meaning. Instead I suspect it could actually detract from it by making him feel like a person in need. I think the only thing that Pete was seeking was connection and conversation, not me feeling pity on him by providing money. Maybe any spare money is better given to support the amazing work of the Exodus Foundation!

Sad isn’t it, how I easily fall into the trap of thinking money (or material items) are what people seek, when connection and conversation are so much more valuable. This is something that I know that I am easily seduced by.

You too might be easily fooled into thinking that people who are without a home don’t enjoy their life and don’t have good times, or purpose and meaning in life. In fact, I wonder if some people in this situation may have more purpose and meaning than anyone with wealth and possessions?

I understand that life is not rosie for many who live on the street, and my intention is not to galmourise such a life, nor pretend that a one hour experience anywhere near accurately reflects the way that most people live. I mean what about the thousands of people who weren’t there to receive a meal?

But it did help me to understand, in a very small way, how a life without many possessions, without all of the riches that many of us are accustomed to, may still allow people to have purpose and meaning. Perhaps people like Pete, much more than many people who find great wealth and happiness with materials, are living the type of ‘rich’ life that so many desire.

Admittedly, people who are homeless are not a group of people that I am used to sharing time with but I do hope that might change in some way. Perhaps this is a way that I can continue to find more meaning and purpose in my life?

Not everyone is going to be fortunate enough to experience what James and I did last Thursday, but if you are looking for a way to support and contribute to those people without a home, you can donate at;

I’m so grateful for what I learned from Pete’s ball of wool.

Why we Need to Accept Pain and Suffering

Recognising that depression can be dealt with in a ‘paradoxical way’ may be why we in risk and safety struggle to understand it.

A close friend has recently started as a mentor in a program that supports women who have been victims of severe domestic violence, to work their way back into society. Part of the training for this role is the Accidental Counselor program.

My friend shared some of the details of the training and the thing that stood out clearly was that the role of the ‘counselor’ is not to fix people. If we do try to fix people she told me, we often unintentionally create more pain and suffering. The role of the counselor is to accept the other person’s pain and suffering, not to try to eradicate it. Listening and being present are the key things, my friend told me.

Pain and suffering are a normal part of what it means to be human. It is inevitable, essential and crucial in our maturing, growing and being. Pain and suffering are part of what is means to live, albeit not pleasant when we are in the midst of experiencing it. We should not seek to run from pain and suffering, instead we should listen to it and learn from it. In going one step further, we cannot experience true happiness and well-being if we don’t accept pain and suffering. The Buddhists have been onto this for years.

Challengingly in our modern world though, and in particularly in risk and safety, it is tempting to want to fix people when things are not quite running right. We can struggle to accept that pain and suffering are part of a normal life when we constantly hear messages focused on ‘fixing’, ‘helping’ and ‘preventing’. So why it is that humans find it difficult to cope with, and accept, pain and suffering?

This question is not an easy one to answer; however Kushner (2007) explores it when she poses;

It may be that instead of giving us a friendly world that would never challenge us and therefore never make us strong, God gave us a world that would inevitably break our hearts, and compensated for that by planting in our souls the gift of resilience.

(Kushner 2007, p.55)

When one is in the midst of pain and suffering and experiencing all of the feelings and emotions that go with pain, it may be difficult to understand that experiencing the pain is necessary for learning, maturing and importantly as Kushner notes, developing resilience.

So if we do accept that pain and suffering are essential for ‘being’ as a human and developing resilience, how can we go about dealing with it?

To explore this, lets consider the pain and suffering of grief.

Elizabeth Kubler-Ross in her helpful book On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss provides a framework for people to work through grief and grieving. While she has been able to simplify this process down to five key stages of “denial, anger, bargaining, depression and acceptance” (Kubler-Ross 2014, p.7), each stage is not described as a step-by-step process. Instead, Kubler-Ross (2014, p.22) outlines that each stage may be difficult and it may not be sequential, rather it can jump in stages. Importantly she also recognises the paradoxical nature of pain;

“As tough as it is, depression can be dealt with in a paradoxical way. See it as a visitor, perhaps an unwelcome one, but one who is visiting whether you like it or not. Make a place for your guest. Invite your depression to pull up a chair with you in front of the fire, and sit with it, without looking for a way to escape. Allow the sadness and emptiness to cleanse you and help you explore your loss in its entirety. When you allow yourself to experience depression, it will leave as soon as it has served its purpose in your loss. As you grow stronger, it may return from time to time, but that is how grief works.”

(Kubler-Ross 2014, p.22)

Recognising that depression can be dealt with in a ‘paradoxical way’ may be why we in risk and safety struggle to understand it. This is grey and messy, and not an easy concept to get our heads around. This will be especially so if our focus is zero harm, the favoured religion of many in risk and safety. Zero Harm is the epitome of the lack of acceptance for pain and suffering.

Suggesting that people “experience depression”, and “allow the sadness and emptiness to cleanse you” is outlining a process that is not clear-cut and unequivocal. Instead, is it implying that at times, life through a period of grief may be disordered, confusing and challenging.

Can you imagine anyone working in the risk and safety industry suggesting that people should experience pain and suffering and allow sadness and emptiness to cleanse them? Not a chance, that’s when the ‘Crusaders’ quickly jump into save you. For Crusaders, pain and suffering is nothing but an evil menace that must be eradicated and eliminated. You can hear this all through the language of safety, especially those that espouse ‘zero’.

I wonder what lessons there are in this story for those of us who work in risk and safety? How do we go about practicing more ‘counselling’ and less ‘crusading’? What is it in our language and practices that suggests that we cannot handle pain and suffering? How can we better understand the paradoxical nature of risk and safety; that is how can ‘pain and suffering’ and ‘safety’ co-exist?

I wish my friend all the best in her new role as a mentor; in her listening, in her being and in her ‘meeting’ with the woman that she will support. She knows that the woman doesn’t need fixing; she will do that all by herself.

As usual, we’d love to hear your feedback, experiences, critique and ideas.

Author:         Robert Sams

Phone:            0424 037 112

Email:             [email protected]

Web:               www.dolphyn.com.au

Facebook:      Follow Dolphyn on Facebook